Refund Policy

Refunds

There are no refunds or exchanges on any items with certain exceptions.  Please read below about all shop refund policies.  

Damaged Items

I understand that it is frustrating to receive a damaged piece of art.  In this unlikely scenario please contact me at ambergoodwinart@hotmail.com with in 48 hours.  Please attach pictures of the damaged goods and once it is confirmed; I will work on replacing the item free of charge.  Original art work will be difficult to replicate due to the nature of fluid art, but I will try my best.

Please include the following information in your email:

  1. Name
  2. Email address used when placing your order
  3. Telephone contact information
  4. Brief description of the damage
  5. If available please provide proof of the damage with photos and or videos, tracking number of your order and other pertinent information that may support your request or claim

Please allow 48 business hours along with further instructions or a resolution.

Order Not Received

In the event that you did not receive your order please reach out to ambergoodwinart@hotmail.com so I can assist in tracking the order.  If the tracking status shows "delivered" but there is no package received; then it is the customers responsibility to file a lost/stolen claim with the respective carrier.

 Order Cancellations

Cancellation on items are only available after 2 hours of purchase.  There is no cancellation available on custom/commission orders.  Please email ambergoodwinart@hotmail.com immediately within 2 hours to cancel your order. 

Commissions

A 50% deposit is required on all commission and custom work, unless discussed otherwise.  I require a 48 hour cancellation policy on requested commission work.  After 48 hours you will forfeit your deposit.

In-person and Virtual Lesson Refund Policy

Please contact 5 days prior to cancel any personal or in person classes; for a full refund.  Cancellation after 5 days forfeits any refunds.

 

Have another question? 

Please contact me at ambergoodwinart@hotmail.com with any other questions or concerns.

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